ck22w Privacy Policy — How We Handle Your Data

This Privacy Policy ("Policy") describes how ck22w ("ck22w", "we", "us", "our"), the operator of the online betting and casino platform available at ck22w.bet, collects, uses, stores, and protects personal information about individuals who visit, register on, or otherwise interact with our platform. This Policy applies to all users of the ck22w platform, including registered players, prospective players who browse without registering, and any other person whose personal data is processed in connection with our services.

By accessing or using the ck22w platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, you should cease using the platform immediately. We encourage you to review this Policy periodically, as it may be updated from time to time. The date of the most recent revision is displayed at the top of this page.

ck22w collects personal information in several ways: directly from you when you register or interact with the platform, automatically through your use of the platform, and in some cases from third-party sources such as identity verification providers or payment processors. The categories of personal information we may collect include:

• Identity information: full name, date of birth, gender, and a copy of your government-issued identity document (National Identity Card or passport) collected during KYC verification.
• Contact information: mobile phone number, email address, and residential address in Bangladesh.
• Financial information: bKash number, Nagad number, Rocket number, Upay number, or bank account details used for deposits and withdrawals; transaction history including deposit amounts, withdrawal requests, and bonus claims.
• Account activity data: login timestamps, IP addresses, device type, browser type, operating system, session duration, pages visited, games played, bet amounts, and win/loss history.
• Communications data: records of your interactions with our customer support team, including chat logs, email correspondence, and support ticket content.
• Responsible gaming data: any deposit limits, loss limits, time-out periods, or self-exclusion instructions you have set or requested, as well as any information provided to our support team in the context of responsible gaming assistance.

We collect only the minimum personal information necessary for the purpose for which it is collected. Where information is collected automatically (for example, device data and IP address), this is necessary for the security and performance of the platform and cannot be disabled without affecting your ability to use the service.

ck22w uses the personal information we collect for the following purposes:

• Account management and service delivery: to create and maintain your ck22w account, process your registrations, verify your identity, enable deposits and withdrawals, and deliver the betting and casino services you have requested.
• Regulatory compliance and fraud prevention: to fulfil our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) regulations, detect and prevent fraudulent activity, and report suspicious transactions to competent authorities where required by law.
• Responsible gaming: to monitor account activity for signs of problem gambling, enforce any self-imposed limits or self-exclusion orders, and contact you if our systems detect patterns that may indicate harmful gambling behaviour.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and provide technical assistance related to your account and gameplay.
• Platform security and integrity: to monitor for unauthorised access attempts, investigate breaches of our Terms & Conditions, protect the integrity of our betting markets, and maintain the security of all accounts on the platform.
• Marketing communications: to send you promotional offers, bonus notifications, and news about upcoming BPL and IPL betting markets, subject to your communication preferences. You may opt out of marketing communications at any time by contacting customer support.

ck22w will not use your personal information for any purpose that is incompatible with the purposes described above without first obtaining your explicit consent. We will never use your data to build profiles for resale to third-party advertisers.

ck22w processes your personal data on the following legal bases:

• Contractual necessity: processing is necessary to perform the contract between you and ck22w — specifically, to provide you with account services, process your bets, and facilitate payments.
• Legal obligation: processing is required to comply with applicable laws and regulations, including AML legislation, KYC requirements, and any reporting obligations to regulatory or law enforcement bodies.
• Legitimate interests: processing is necessary for our legitimate interest in maintaining platform security, preventing fraud, investigating breaches of our Terms & Conditions, and operating a fair gambling environment for all users.
• Consent: where we process your data for marketing communications or optional features, we do so on the basis of your consent. You may withdraw consent at any time by contacting our support team at [email protected].

ck22w does not sell, rent, or trade your personal data. We may share your information with third parties only in the following limited circumstances:

• Payment processors and financial institutions: we share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, and our banking partners to process your deposits and withdrawals. These providers are contractually bound to protect your data and may not use it for any purpose beyond processing your transaction.
• Identity verification providers: we use licensed third-party KYC providers to verify the identity documents you submit during registration or at any subsequent verification stage. These providers process identity data solely for verification purposes and are bound by strict data protection agreements.
• Game software providers: game providers such as Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt, and Microgaming may receive technical session data (such as player ID and bet amounts) as part of the normal operation of their games hosted on the ck22w platform. These providers are not given access to your full identity profile.
• Law enforcement and regulatory bodies: we may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where we are required to do so by applicable law, court order, or in connection with the investigation of financial crime or fraud.

In every case where we share data with a third party, we take contractual steps to ensure that the recipient protects your data to a standard at least equivalent to the protections described in this Policy. We do not permit our data processors to use your personal data for their own marketing or business development purposes.

Financial information submitted to ck22w — including bKash numbers, Nagad numbers, bank account details, and transaction records — is treated as a special category of sensitive data and is subject to additional safeguards. All payment data is transmitted over encrypted channels (SSL/TLS). Payment credentials are never stored in plain text and are masked in all internal systems. Access to financial records is restricted to authorised personnel on a strict need-to-know basis.

ck22w complies with applicable financial privacy regulations. We retain transaction records for the period required by applicable law and AML compliance obligations, which is typically a minimum of five years from the date of the transaction or account closure, whichever is later. After the mandatory retention period has passed, financial records are securely destroyed.

ck22w uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, maintain your login session, and improve your user experience. We use three categories of cookies:

• Strictly necessary cookies: required for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cookies cannot be disabled without breaking core platform functionality.
• Analytical cookies: used to understand how players navigate the platform, which pages are visited most frequently, where users drop off, and how long sessions typically last. This data is aggregated and anonymised and is used to improve platform design and performance.
• Preference cookies: used to remember your language preference, display settings, and responsible gaming tools you have activated in your account, so these settings persist across sessions without you needing to re-enter them each time.

Most mobile browsers allow you to review and delete cookies through your browser's settings. However, disabling strictly necessary cookies will prevent you from logging in or accessing your account. ck22w does not use third-party advertising cookies and does not permit external ad networks to place tracking pixels on the platform.

ck22w retains personal data for as long as your account is active and for a period after account closure sufficient to fulfil our legal, regulatory, and contractual obligations. The specific retention periods that apply are as follows: account registration data and KYC documents are retained for a minimum of five years after account closure; transaction and financial records are retained for a minimum of five years; communications with customer support are retained for three years; analytical and technical log data is retained for up to two years.

After the mandatory retention period has expired, personal data is securely deleted or anonymised in accordance with our internal data destruction procedures. Where data has been anonymised (i.e., where it is no longer possible to identify you from the data), it may be retained indefinitely for statistical and analytical purposes without this constituting personal data processing.

Subject to applicable law, you have the following rights in relation to your personal data held by ck22w:

• Right of access: you may request a copy of all personal data ck22w holds about you, together with information about how that data is used and with whom it has been shared.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: in certain circumstances you may request that we delete your personal data. This right is subject to our legal and regulatory retention obligations — we cannot delete data that we are required by law to retain.
• Right to restrict processing: in certain circumstances you may request that we limit how we use your personal data while a dispute about its accuracy or our right to process it is resolved.
• Right to data portability: where we process your data on the basis of your consent or a contract, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact our customer support team at [email protected]. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing your request to ensure that we do not disclose personal data to an unauthorised person.

ck22w implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encryption of sensitive data at rest, strict access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and multi-factor authentication requirements for administrative system access.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, ck22w will notify you without undue delay and will take all reasonable steps to contain the breach, assess its scope, and mitigate its impact. You can help protect your account by choosing a strong, unique password and never sharing your login credentials with anyone.

The ck22w platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register for or use the ck22w platform. If ck22w discovers that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account without delay. If you believe that a minor has created an account on the platform, please contact us at [email protected] so that we may take immediate action.

ck22w reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where the changes are significant, we will endeavour to notify registered players by sending a notification to the mobile number or email address on file. Your continued use of the platform following the posting of any changes constitutes acceptance of the updated Policy.

We encourage you to review this Privacy Policy each time you visit the platform. If you do not agree with the updated Policy, you should cease using the platform. Continued use after changes are posted means you accept the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ck22w processes your personal data, please contact our Data Privacy team. We are committed to responding to all privacy-related enquiries promptly and transparently.

Email us at: [email protected]